Client Satisfaction

At METS, your satisfaction with our service and our industry leading standards of engineering excellence is what drives us forward. We continuously engage in client satisfaction feedback to ensure our standard of excellence is maintained. Our client services follow-ups and surveys are a formal opportunity to let us know how we measure up to your expectations.

During the life of a project we want to ensure that you are completely satisfied with your experience at METS. It is important to us that your service experience has been exceptional, which is why we wish to make you aware of the Client Satisfaction Index rating.

Referring to the beside index, anything less than a ‘satisfied’ rating for you is a fail on our behalf. So if you are completely satisfied with our service please score us 10 out of 10. If you feel we have areas to improve, please let us know.

So at any time, please feel free to contact our Quality Assurance team member, Rachel Connelly directly on (+61 8) 9421 9000 to provide feedback or alternatively complete our quick survey, so that we can improve on what we are doing well and on any areas in which we do not meet your expectations.

We look forward to continuing to provide you with excellent services and support as part of the METS Engineering Group customer experience. As a METS client you have our commitment to support you when and where you need us. We provide solutions to your problems as we ensure your vision continues throughout the life of your project.

Please click here to fill out our Client Satisfaction survey.